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Perguntas
Algumas coisas que as pessoas perguntam antes de encomendar. Qualquer outra coisa — basta enviar-nos mensagem.
Ordering
7O que é Verisimile?
Um catálogo de amostras privado mantido para um pequeno círculo de amigos — joias finas, relógios e artigos de couro reunidos num só lugar para consulta. Não é uma loja pública.
Como faço um pedido?
Adicione as peças de que gosta à sua seleção, deixe os seus dados e faça o pedido no WhatsApp. O nosso concierge confirma consigo diretamente a disponibilidade, o preço final e a entrega.
Preciso de uma conta?
Sem palavra-passe e sem registo. Os seus dados de membro, lista de desejos e histórico de pedidos são guardados apenas neste navegador neste dispositivo.
Posso alterar minha seleção mais tarde?
Sim — nada fica bloqueado aqui. Ajuste a sua seleção a qualquer momento antes de o concierge a confirmar consigo no WhatsApp.
Who do I contact to place an order?
Every order runs through the concierge. Message us on WhatsApp at +63 969 052 3936 or email kongquedongnanfei69@gmail.com quoting the reference number of any piece, and we reply as soon as we can.
Is there a minimum order?
No minimum. Pieces are shown one by one, and you can ask about a single item or a whole selection.
How quickly do you reply?
We answer personally, usually within a few hours. There are no bots and no forms — you talk to the concierge directly.
Pricing
3Do you offer discounts?
Registered members receive a welcome coupon, and the concierge can discuss a selection as a whole. Message us with your reference numbers to talk it through.
What does "up to $X" mean on a piece?
Many pieces come in several material grades. The headline price is the entry grade; "up to $X" is the top grade of the same piece. Ask the concierge which grade you want.
Is shipping free?
Yes — shipping is free worldwide on every order, with no minimum spend.
Shipping
3Do you ship worldwide?
Yes. Shipping is free worldwide, and delivery is arranged with the concierge once you confirm your selection.
How long does delivery take?
Delivery time depends on the destination and is confirmed with you directly when the order is arranged. You will always see the timeline in writing before anything ships.
Do you ship to my country?
Message the concierge with your country and we will confirm delivery and any local details for you straight away.
Coupons
3How do I get the $5 welcome coupon?
Create a free account and a $5 welcome coupon is issued to you automatically. It appears on your account page as soon as you register.
How do I use a coupon at checkout?
Open your selection (cart). Your available coupons are listed automatically and the best one is applied — or type a code in the coupon box. The discount and new total update instantly.
Does the welcome coupon expire?
The $5 welcome coupon is valid for 90 days and can be used once per member. It has no minimum spend.
Orders
2How do I track my order?
Open the Track page (/track.html), enter your reference (for example VR-XXXXXXXX) and the email you used, and you will see the status, the items and the timeline.
What is my order reference?
When you place a selection, the site issues a reference beginning with "VR-". Quote it whenever you message us — it points to your exact order.
The pieces
3Are these authentic designer pieces?
No. Verisimile is a private sample catalogue: pieces are samples shown for reference, not authentic designer goods. Every piece carries its own reference number so you can ask about it exactly.
What materials are the pieces made of?
Materials vary from piece to piece and by grade (for example leather, coated canvas or metal). Open a piece to see its specifications, or ask the concierge about a specific reference.
Can I request more photos of a piece?
Yes. Message the concierge with the reference number and we will send more views or a closer look.
Using the site
3How does the wishlist work?
Tap the heart on any piece to save it. The wishlist is kept on your device and shown from the heart icon in the header.
How does image search work?
In the search bar, tap the camera and upload or paste a photo. Verisimile finds visually similar pieces in the catalogue and links you straight to them.
How do I search by brand?
Use the search box for a brand, model or category, or browse the Houses menu, which lists every brand in the catalogue with its piece count.
About Verisimile
2Is this a public store?
No. Verisimile is a private preview: a sample catalogue for friends, with no checkout and no payment on the site.
Who runs Verisimile?
Verisimile is a small private catalogue kept for friends and run by a personal concierge. It is not a public store — everything is arranged by hand.
Payment
2Como faço o pagamento?
O pagamento é combinado com o serviço de apoio ao cliente no WhatsApp. Nada é cobrado neste site — não existe checkout online.
Os preços são finais?
Os preços apresentados são ilustrativos para esta pré-visualização privada. O preço confirmado é definido com o concierge quando fizer o pedido.
Delivery & images
2Como é feita a entrega?
O envio e a entrega são combinados com o serviço de apoio ao cliente assim que o seu pedido for confirmado.
E as imagens?
As fotografias são de referência e dão uma impressão de cada peça. Peça ao concierge mais ângulos ou detalhes sobre qualquer peça que esteja a considerar.
Privacy
1Minhas informações são privadas?
Os seus dados de membro, lista de desejos e histórico de pedidos são guardados apenas neste navegador no seu dispositivo. Nada é submetido a partir deste site.
Contact
1Como entro em contato com vocês?
WhatsApp ou email — consulte a página de contacto. Respondemos o mais depressa que pudermos.