Question 1

How do I place an order?

Accepted Answer

There is no checkout on this site. Add pieces to your selection, then message the concierge on WhatsApp (+63 969 052 3936) or email (kongquedongnanfei69@gmail.com) with your reference numbers — we confirm availability and the final price by hand.

Question 2

Who do I contact to place an order?

Accepted Answer

Every order runs through the concierge. Message us on WhatsApp at +63 969 052 3936 or email kongquedongnanfei69@gmail.com quoting the reference number of any piece, and we reply as soon as we can.

Question 3

Do I need an account to order?

Accepted Answer

No. An account is optional. Creating one keeps your selection, stores your details and shows your order history — but you can always order as a guest by messaging the concierge.

Question 4

Can I change my selection later?

Accepted Answer

Yes. Your selection and wishlist are saved on your device, and nothing is final until you confirm with the concierge. Add, remove or swap pieces freely before you message us.

Question 5

Is there a minimum order?

Accepted Answer

No minimum. Pieces are shown one by one, and you can ask about a single item or a whole selection.

Question 6

How quickly do you reply?

Accepted Answer

We answer personally, usually within a few hours. There are no bots and no forms — you talk to the concierge directly.

Question 7

Are the prices final?

Accepted Answer

Prices shown are illustrative sample prices, each tied to one specific piece. The final price is confirmed with the concierge when availability is checked.

Question 8

Do you offer discounts?

Accepted Answer

Registered members receive a welcome coupon, and the concierge can discuss a selection as a whole. Message us with your reference numbers to talk it through.

Question 9

What does "up to $X" mean on a piece?

Accepted Answer

Many pieces come in several material grades. The headline price is the entry grade; "up to $X" is the top grade of the same piece. Ask the concierge which grade you want.

Question 10

Is shipping free?

Accepted Answer

Yes — shipping is free worldwide on every order, with no minimum spend.

Question 11

Do you ship worldwide?

Accepted Answer

Yes. Shipping is free worldwide, and delivery is arranged with the concierge once you confirm your selection.

Question 12

How long does delivery take?

Accepted Answer

Delivery time depends on the destination and is confirmed with you directly when the order is arranged. You will always see the timeline in writing before anything ships.

Question 13

Do you ship to my country?

Accepted Answer

Message the concierge with your country and we will confirm delivery and any local details for you straight away.

Question 14

How do I pay?

Accepted Answer

No payment is taken on this site. Payment is arranged with the concierge after your selection is confirmed, over the same WhatsApp or email conversation.

Question 15

Is there a checkout on the site?

Accepted Answer

No. This is a private sample catalogue, not a live store — there is no cart checkout and no payment on the site. Orders are arranged by hand with the concierge.

Question 16

How do I get the $5 welcome coupon?

Accepted Answer

Create a free account and a $5 welcome coupon is issued to you automatically. It appears on your account page as soon as you register.

Question 17

How do I use a coupon at checkout?

Accepted Answer

Open your selection (cart). Your available coupons are listed automatically and the best one is applied — or type a code in the coupon box. The discount and new total update instantly.

Question 18

Does the welcome coupon expire?

Accepted Answer

The $5 welcome coupon is valid for 90 days and can be used once per member. It has no minimum spend.

Question 19

How do I track my order?

Accepted Answer

Open the Track page (/track.html), enter your reference (for example VR-XXXXXXXX) and the email you used, and you will see the status, the items and the timeline.

Question 20

What is my order reference?

Accepted Answer

When you place a selection, the site issues a reference beginning with "VR-". Quote it whenever you message us — it points to your exact order.

Question 21

How does the wishlist work?

Accepted Answer

Tap the heart on any piece to save it. The wishlist is kept on your device and shown from the heart icon in the header.

Question 22

How does image search work?

Accepted Answer

In the search bar, tap the camera and upload or paste a photo. Verisimile finds visually similar pieces in the catalogue and links you straight to them.

Question 23

How do I search by brand?

Accepted Answer

Use the search box for a brand, model or category, or browse the Houses menu, which lists every brand in the catalogue with its piece count.

Question 24

Are these authentic designer pieces?

Accepted Answer

No. Verisimile is a private sample catalogue: pieces are samples shown for reference, not authentic designer goods. Every piece carries its own reference number so you can ask about it exactly.

Question 25

What materials are the pieces made of?

Accepted Answer

Materials vary from piece to piece and by grade (for example leather, coated canvas or metal). Open a piece to see its specifications, or ask the concierge about a specific reference.

Question 26

Can I request more photos of a piece?

Accepted Answer

Yes. Message the concierge with the reference number and we will send more views or a closer look.

Question 27

How do I choose a size?

Accepted Answer

Open the piece to see its measurements (in cm) in the specifications. If you are unsure, send the reference on WhatsApp and we will help you compare.

Question 28

Are the images on the site real?

Accepted Answer

Images show the actual sample pieces. Some carry a supplier watermark; ask the concierge if you want a cleaner or closer view of any reference.

Question 29

Who runs Verisimile?

Accepted Answer

Verisimile is a small private catalogue kept for friends and run by a personal concierge. It is not a public store — everything is arranged by hand.

Question 30

Is my information private?

Accepted Answer

Yes. Your details are only used to arrange your order and are never sold. The catalogue is private and kept for friends.

Question 31

Is this a public store?

Accepted Answer

No. Verisimile is a private preview: a sample catalogue for friends, with no checkout and no payment on the site.

Question 32

How do I reach you?

Accepted Answer

WhatsApp +63 969 052 3936 or email kongquedongnanfei69@gmail.com. We reply as soon as we can, and confirm every selection by hand.

Question 33

Where can I see all Louis Vuitton pieces and their prices?

Accepted Answer

Browse the Louis Vuitton collection on Verisimile — 774 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 34

Where can I see all Chanel pieces and their prices?

Accepted Answer

Browse the Chanel collection on Verisimile — 541 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 35

Where can I see all Hermès pieces and their prices?

Accepted Answer

Browse the Hermès collection on Verisimile — 372 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 36

Where can I see all Bvlgari pieces and their prices?

Accepted Answer

Browse the Bvlgari collection on Verisimile — 360 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 37

Where can I see all Cartier pieces and their prices?

Accepted Answer

Browse the Cartier collection on Verisimile — 352 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 38

Where can I see all Gucci pieces and their prices?

Accepted Answer

Browse the Gucci collection on Verisimile — 272 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 39

Where can I see all Dior pieces and their prices?

Accepted Answer

Browse the Dior collection on Verisimile — 173 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 40

Where can I see all Valentino pieces and their prices?

Accepted Answer

Browse the Valentino collection on Verisimile — 147 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 41

Where can I see all Saint Laurent pieces and their prices?

Accepted Answer

Browse the Saint Laurent collection on Verisimile — 111 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 42

Where can I see all Audemars Piguet pieces and their prices?

Accepted Answer

Browse the Audemars Piguet collection on Verisimile — 106 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 43

Where can I see all Rolex pieces and their prices?

Accepted Answer

Browse the Rolex collection on Verisimile — 104 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 44

Where can I see all Omega pieces and their prices?

Accepted Answer

Browse the Omega collection on Verisimile — 103 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 45

Where can I see all Patek Philippe pieces and their prices?

Accepted Answer

Browse the Patek Philippe collection on Verisimile — 103 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 46

Where can I see all IWC pieces and their prices?

Accepted Answer

Browse the IWC collection on Verisimile — 101 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 47

Where can I see all Prada pieces and their prices?

Accepted Answer

Browse the Prada collection on Verisimile — 99 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 48

Where can I see all Hublot pieces and their prices?

Accepted Answer

Browse the Hublot collection on Verisimile — 97 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 49

Where can I see all Richard Mille pieces and their prices?

Accepted Answer

Browse the Richard Mille collection on Verisimile — 87 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 50

Where can I see all Goyard pieces and their prices?

Accepted Answer

Browse the Goyard collection on Verisimile — 75 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 51

Where can I see all Tag Heuer pieces and their prices?

Accepted Answer

Browse the Tag Heuer collection on Verisimile — 65 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 52

Where can I see all Tudor pieces and their prices?

Accepted Answer

Browse the Tudor collection on Verisimile — 54 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 53

Where can I see all Panerai pieces and their prices?

Accepted Answer

Browse the Panerai collection on Verisimile — 43 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 54

Where can I see all Celine pieces and their prices?

Accepted Answer

Browse the Celine collection on Verisimile — 35 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 55

Where can I see all Bottega Veneta pieces and their prices?

Accepted Answer

Browse the Bottega Veneta collection on Verisimile — 5 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 56

Where can I see all Fendi pieces and their prices?

Accepted Answer

Browse the Fendi collection on Verisimile — 4 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 57

Where can I see all Loewe pieces and their prices?

Accepted Answer

Browse the Loewe collection on Verisimile — 4 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 58

Where can I see all Cartier pieces and their prices?

Accepted Answer

Browse the Cartier collection on Verisimile — 3 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 59

Where can I see all Handbags — Other pieces and their prices?

Accepted Answer

Browse the Handbags — Other collection on Verisimile — 3 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 60

Where can I see all Jimmy Choo pieces and their prices?

Accepted Answer

Browse the Jimmy Choo collection on Verisimile — 3 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 61

Where can I see all Balenciaga pieces and their prices?

Accepted Answer

Browse the Balenciaga collection on Verisimile — 2 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 62

Where can I see all Miu Miu pieces and their prices?

Accepted Answer

Browse the Miu Miu collection on Verisimile — 2 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 63

Where can I see all Blancpain pieces and their prices?

Accepted Answer

Browse the Blancpain collection on Verisimile — 1 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

Question 64

Where can I see all Christian Dior pieces and their prices?

Accepted Answer

Browse the Christian Dior collection on Verisimile — 1 sample pieces, each with its own reference number and an indicative price. Add the ones you like to your selection, then message the concierge to confirm.

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