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Questions
A few things people ask before ordering. Anything else — just message us.
Ordering
7What is Verisimile?
A private sample catalogue kept for a small circle of friends — fine jewelry, timepieces and leather goods gathered into one place to look through. It is not a public store.
How do I order?
Add the pieces you like to your selection, leave your details, then place the order on WhatsApp. Our concierge confirms availability, final price and delivery with you directly.
Do I need an account?
No password and no sign-up. Your member details, wishlist and order history are saved only in this browser on this device.
Can I change my selection later?
Yes — nothing is locked in here. Adjust your selection any time before the concierge confirms it with you on WhatsApp.
Who do I contact to place an order?
Every order runs through the concierge. Message us on WhatsApp at +63 969 052 3936 or email kongquedongnanfei69@gmail.com quoting the reference number of any piece, and we reply as soon as we can.
Is there a minimum order?
No minimum. Pieces are shown one by one, and you can ask about a single item or a whole selection.
How quickly do you reply?
We answer personally, usually within a few hours. There are no bots and no forms — you talk to the concierge directly.
Pricing
3Do you offer discounts?
Registered members receive a welcome coupon, and the concierge can discuss a selection as a whole. Message us with your reference numbers to talk it through.
What does "up to $X" mean on a piece?
Many pieces come in several material grades. The headline price is the entry grade; "up to $X" is the top grade of the same piece. Ask the concierge which grade you want.
Is shipping free?
Yes — shipping is free worldwide on every order, with no minimum spend.
Shipping
3Do you ship worldwide?
Yes. Shipping is free worldwide, and delivery is arranged with the concierge once you confirm your selection.
How long does delivery take?
Delivery time depends on the destination and is confirmed with you directly when the order is arranged. You will always see the timeline in writing before anything ships.
Do you ship to my country?
Message the concierge with your country and we will confirm delivery and any local details for you straight away.
Coupons
3How do I get the $5 welcome coupon?
Create a free account and a $5 welcome coupon is issued to you automatically. It appears on your account page as soon as you register.
How do I use a coupon at checkout?
Open your selection (cart). Your available coupons are listed automatically and the best one is applied — or type a code in the coupon box. The discount and new total update instantly.
Does the welcome coupon expire?
The $5 welcome coupon is valid for 90 days and can be used once per member. It has no minimum spend.
Orders
2How do I track my order?
Open the Track page (/track.html), enter your reference (for example VR-XXXXXXXX) and the email you used, and you will see the status, the items and the timeline.
What is my order reference?
When you place a selection, the site issues a reference beginning with "VR-". Quote it whenever you message us — it points to your exact order.
The pieces
3Are these authentic designer pieces?
No. Verisimile is a private sample catalogue: pieces are samples shown for reference, not authentic designer goods. Every piece carries its own reference number so you can ask about it exactly.
What materials are the pieces made of?
Materials vary from piece to piece and by grade (for example leather, coated canvas or metal). Open a piece to see its specifications, or ask the concierge about a specific reference.
Can I request more photos of a piece?
Yes. Message the concierge with the reference number and we will send more views or a closer look.
Using the site
3How does the wishlist work?
Tap the heart on any piece to save it. The wishlist is kept on your device and shown from the heart icon in the header.
How does image search work?
In the search bar, tap the camera and upload or paste a photo. Verisimile finds visually similar pieces in the catalogue and links you straight to them.
How do I search by brand?
Use the search box for a brand, model or category, or browse the Houses menu, which lists every brand in the catalogue with its piece count.
About Verisimile
2Is this a public store?
No. Verisimile is a private preview: a sample catalogue for friends, with no checkout and no payment on the site.
Who runs Verisimile?
Verisimile is a small private catalogue kept for friends and run by a personal concierge. It is not a public store — everything is arranged by hand.
Payment
2How do I pay?
Payment is arranged with customer service on WhatsApp. Nothing is charged on this site — there is no online checkout.
Are the prices final?
Prices shown are illustrative for this private preview. The confirmed price is set with the concierge when you order.
Delivery & images
2How is delivery handled?
Shipping and delivery are arranged together with customer service once your order is confirmed.
What about the images?
Photography is for reference and gives an impression of each piece. Ask the concierge for more angles or details on anything you are considering.
Privacy
1Is my information private?
Your member details, wishlist and order history are kept only in this browser on your device. Nothing is submitted from this site.
Contact
1How do I reach you?
WhatsApp or email — see the contact page. We reply as soon as we can.