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Preguntas
Algunas cosas que la gente pregunta antes de pedir. Cualquier otra cosa, solo escríbenos.
Pedidos
7¿Qué es Verisimile?
Un catálogo privado de muestras que se guarda para un pequeño círculo de amigos: joyas finas, relojes y artículos de cuero reunidos en un solo lugar para consultarlos. No es una tienda pública.
¿Cómo hago un pedido?
Añade las piezas que te gusten a tu selección, deja tus datos y luego realiza el pedido por WhatsApp. Nuestro concierge confirma contigo directamente la disponibilidad, el precio final y la entrega.
¿Necesito una cuenta?
Sin contraseña y sin registro. Tus datos de miembro, tu lista de deseos y tu historial de pedidos se guardan solo en este navegador y en este dispositivo.
¿Puedo cambiar mi selección más tarde?
Sí, aquí nada queda bloqueado. Puedes ajustar tu selección en cualquier momento antes de que el concierge la confirme contigo por WhatsApp.
Who do I contact to place an order?
Every order runs through the concierge. Message us on WhatsApp at +63 969 052 3936 or email kongquedongnanfei69@gmail.com quoting the reference number of any piece, and we reply as soon as we can.
Is there a minimum order?
No minimum. Pieces are shown one by one, and you can ask about a single item or a whole selection.
How quickly do you reply?
We answer personally, usually within a few hours. There are no bots and no forms — you talk to the concierge directly.
Precios
3Do you offer discounts?
Registered members receive a welcome coupon, and the concierge can discuss a selection as a whole. Message us with your reference numbers to talk it through.
What does "up to $X" mean on a piece?
Many pieces come in several material grades. The headline price is the entry grade; "up to $X" is the top grade of the same piece. Ask the concierge which grade you want.
Is shipping free?
Yes — shipping is free worldwide on every order, with no minimum spend.
Envío
3Do you ship worldwide?
Yes. Shipping is free worldwide, and delivery is arranged with the concierge once you confirm your selection.
How long does delivery take?
Delivery time depends on the destination and is confirmed with you directly when the order is arranged. You will always see the timeline in writing before anything ships.
Do you ship to my country?
Message the concierge with your country and we will confirm delivery and any local details for you straight away.
Cupones
3How do I get the $5 welcome coupon?
Create a free account and a $5 welcome coupon is issued to you automatically. It appears on your account page as soon as you register.
How do I use a coupon at checkout?
Open your selection (cart). Your available coupons are listed automatically and the best one is applied — or type a code in the coupon box. The discount and new total update instantly.
Does the welcome coupon expire?
The $5 welcome coupon is valid for 90 days and can be used once per member. It has no minimum spend.
Pedidos y seguimiento
2How do I track my order?
Open the Track page (/track.html), enter your reference (for example VR-XXXXXXXX) and the email you used, and you will see the status, the items and the timeline.
What is my order reference?
When you place a selection, the site issues a reference beginning with "VR-". Quote it whenever you message us — it points to your exact order.
The pieces
3Are these authentic designer pieces?
No. Verisimile is a private sample catalogue: pieces are samples shown for reference, not authentic designer goods. Every piece carries its own reference number so you can ask about it exactly.
What materials are the pieces made of?
Materials vary from piece to piece and by grade (for example leather, coated canvas or metal). Open a piece to see its specifications, or ask the concierge about a specific reference.
Can I request more photos of a piece?
Yes. Message the concierge with the reference number and we will send more views or a closer look.
Uso del sitio
3How does the wishlist work?
Tap the heart on any piece to save it. The wishlist is kept on your device and shown from the heart icon in the header.
How does image search work?
In the search bar, tap the camera and upload or paste a photo. Verisimile finds visually similar pieces in the catalogue and links you straight to them.
How do I search by brand?
Use the search box for a brand, model or category, or browse the Houses menu, which lists every brand in the catalogue with its piece count.
Sobre Verisimile
2Is this a public store?
No. Verisimile is a private preview: a sample catalogue for friends, with no checkout and no payment on the site.
Who runs Verisimile?
Verisimile is a small private catalogue kept for friends and run by a personal concierge. It is not a public store — everything is arranged by hand.
Pago
2¿Cómo pago?
El pago se acuerda con atención al cliente por WhatsApp. En este sitio no se cobra nada: no hay pago en línea.
¿Los precios son finales?
Los precios mostrados son ilustrativos para esta vista previa privada. El precio confirmado se acuerda con el concierge cuando realizas el pedido.
Delivery & images
2¿Cómo se gestiona la entrega?
El envío y la entrega se acuerdan junto con atención al cliente una vez confirmado tu pedido.
¿Qué pasa con las imágenes?
Las fotografías son de referencia y dan una impresión de cada pieza. Pide al concierge más ángulos o detalles sobre cualquier artículo que estés considerando.
Privacy
1¿Mi información es privada?
Tus datos de miembro, tu lista de deseos y tu historial de pedidos se conservan solo en este navegador y en tu dispositivo. Desde este sitio no se envía nada.
Contact
1¿Cómo me pongo en contacto con ustedes?
WhatsApp o correo electrónico: consulta la página de contacto. Respondemos lo antes posible.